![]() I had already looked at his PC five minutes after the original call and removed anything and ran a full scan for malware (there was none, I think I intercepted at a good time). I mentioned IP addresses, any desk and believing the code to be from forgot password to BT etc. I called today and spoke to BT and clarified what the call actually was and I was told the call was a scam which was enough to convince my Dad to take action and secure accounts. My Dad called BT twice and they confirmed it was legitimate, but I think due to his confusion they confirmed legitimate calls as legitimate and not the issue one, so my Dad was convinced all was well. Thanks for the help and legitimising the fears.
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